Paul Steel

Paul Steel


Designation : President
Company : Total Quality Inc. (TQI)

Paul is President of Total Quality Inc. (TQI) which he founded in 1991 and he is honored to have the longest service period on the Baldrige Board of Examiners.


Distinctions:



  • Longest Baldrige Board of Examiners member service; only member to serve as Senior Examiner in 3 decades

  • 7 years working directly with Quality Gurus: Dr. Edwards Deming and Dr. Armand Feigenbaum and others

  • Juror, assessor, trainer, founder, board member and/or adviser to most major national quality award programs

  • Worked with/recognized by Office of the Prime Minister or President in 8 countries including US, Asia and Middle East

  • Approximately 2,000 national award assessors (including Baldrige) trained in several countries


Work History:






















Total Quality Inc.



Founder, President and consultant – 1991 to present



Ford Motor Co.



Manager Supplier Quality Management (10,000 suppliers), Warranty, and Reliability



Paccar



Corporate Quality Director, Paccar includes – Peterbilt, DAF Europe, Kenworth



General Systems Co.



Integrated Management Systems Engineer (Consultant) for Dr. Armand Feigenbaum



Education: Masters degrees in Business and Engineering


Educator:






















Adjunct Professor



Quality, Productivity, and Process Management, Seattle Pacific University



Guest Lecturer



Graduate Business School of Economics, University of Chile, Santiago;


Graduate and Undergraduate Schools, Universitas Pelita Harapan, Jakarta



Trainer



1,000+ seminars, workshops, assessment training sessions in 30+ countries


Approximately 2,000 national assessors trained including US Baldrige Examiners in several countries



Instructor



Penn State University; Fiji National University; Henry Ford Community College



Professional:



  • Senior Member American Society for Quality (ASQ) – since 1979

  • Global Performance Excellence Award (GPEA) – Executive Committee Member

  • Asian Pacific Quality Organization (APQO) – 2012 President's Award recipient & Lead Assessor

  • His Highness Mohammed Bin Rashid Al Maktoum Dubai Business Award – Juror, advisor, presenter, trainer since 2010

  • Asian Productivity Organization (APO Tokyo) – Technical Expert – since 2004

  • Accenture Best Practices Award Judge (previous)

  • Singapore Quality and Innovation Awards – International Assessor 3 times since 2008

  • KPMG ISO Registrar Technical Advisory Committee Member (previous)

  • Board Director – Global Indian International School Centre for Educational Excellence (previous)

  • Washington State Quality Award (WSQA) - Judge, Trainer, Board of Directors (off/on 20+ years)


Sample of Clients:






























National Governments



Indonesia, Malaysia, United Arab Emirates,Thailand, New Zealand, Singapore, Iran,Brunei Darussalam, Fiji, Bahrain, Chile,United States . . .



Public Sector



NASA, Dubai Chamber of Commerce, PTT PLC Thailand, US Dept. of Energy, Alaska Department of Labor, PT TELKOM Indonesia, New Zealand Dept. of Inland Revenue . . .



Private Sector – Service



Lopez Group – Philippines, Air New Zealand, Union Pacific RR, Telecom Malaysia, Batelco, Bahrain, American Express, Telecom New Zealand, Vodafone,Agility Logistics Kuwait . . .



Private Sector – Manufacturing



Xerox of Europe, Tata India, Boeing, Lopez Group – Philippines, Pirelli – Brasil, Italy,Alfa Romeo-Fiat, 3M, IBM (US, Europe), Cummins (No., So. America), Guentner - (Hungary, Germany),  Ricoh – Japan . . .



Health Care



Premier, Inc., Bronson Healthcare, SSH Healthcare Saudi Arabia, Association of Private Hospitals of Malaysia, International Society for Quality in Health Care . . .



Education



US Army Management Staff College, Bahrain Polytechnic, Global Indian International School, University Teknologi Mara, Malaysia, Webster University, Singapore Ministry of Education, Fiji National University . . .



Core Competencies:






















Assessment



Assessed management systems of 1,000+ organizations in 35+ countries;


Invited to assess 30+ national quality/excellence award winners since 2007



Training



1,000+ seminars, workshops, assessment training sessions in 30+ countries with 20,000+ participants, 1,000+ CEOs/organization leaders trained


Approximately 2,000 national award assessors trained in several countries



Presenter



Keynote speaker, conference and in-house presenter with a direct and practical style



Improvement Acceleration



Collaborative development and implementation of integrated processes and systems as learned from the master: Dr. Armand Feigenbaum