Paul Steel

Paul Steel


Designation : President
Company : Total Quality Inc. (TQI)

Paul is President of Total Quality Inc. (TQI) which he founded in 1991 and he is honored to have the longest service period on the Baldrige Board of Examiners.
Distinctions:

Longest Baldrige Board of Examiners member service; only member to serve as Senior Examiner in 3 decades
7 years working directly with Quality Gurus: Dr. Edwards Deming and Dr. Armand Feigenbaum and others
Juror, assessor, trainer, founder, board member and/or adviser to most major national quality award programs
Worked with/recognized by Office of the Prime Minister or President in 8 countries including US, Asia and Middle East
Approximately 2,000 national award assessors (including Baldrige) trained in several countries

Work History:




Total Quality Inc.


Founder, President and consultant – 1991 to present




Ford Motor Co.


Manager Supplier Quality Management (10,000 suppliers), Warranty, and Reliability




Paccar


Corporate Quality Director, Paccar includes – Peterbilt, DAF Europe, Kenworth




General Systems Co.


Integrated Management Systems Engineer (Consultant) for Dr. Armand Feigenbaum




Education: Masters degrees in Business and Engineering
Educator:




Adjunct Professor


Quality, Productivity, and Process Management, Seattle Pacific University




Guest Lecturer


Graduate Business School of Economics, University of Chile, Santiago;
Graduate and Undergraduate Schools, Universitas Pelita Harapan, Jakarta




Trainer


1,000+ seminars, workshops, assessment training sessions in 30+ countries
Approximately 2,000 national assessors trained including US Baldrige Examiners in several countries




Instructor


Penn State University; Fiji National University; Henry Ford Community College




Professional:

Senior Member American Society for Quality (ASQ) – since 1979
Global Performance Excellence Award (GPEA) – Executive Committee Member
Asian Pacific Quality Organization (APQO) – 2012 President's Award recipient & Lead Assessor
His Highness Mohammed Bin Rashid Al Maktoum Dubai Business Award – Juror, advisor, presenter, trainer since 2010
Asian Productivity Organization (APO Tokyo) – Technical Expert – since 2004
Accenture Best Practices Award Judge (previous)
Singapore Quality and Innovation Awards – International Assessor 3 times since 2008
KPMG ISO Registrar Technical Advisory Committee Member (previous)
Board Director – Global Indian International School Centre for Educational Excellence (previous)
Washington State Quality Award (WSQA) - Judge, Trainer, Board of Directors (off/on 20+ years)

Sample of Clients:




National Governments


Indonesia, Malaysia, United Arab Emirates,Thailand, New Zealand, Singapore, Iran,Brunei Darussalam, Fiji, Bahrain, Chile,United States . . .




Public Sector


NASA, Dubai Chamber of Commerce, PTT PLC Thailand, US Dept. of Energy, Alaska Department of Labor, PT TELKOM Indonesia, New Zealand Dept. of Inland Revenue . . .




Private Sector – Service


Lopez Group – Philippines, Air New Zealand, Union Pacific RR, Telecom Malaysia, Batelco, Bahrain, American Express, Telecom New Zealand, Vodafone,Agility Logistics Kuwait . . .




Private Sector – Manufacturing


Xerox of Europe, Tata India, Boeing, Lopez Group – Philippines, Pirelli – Brasil, Italy,Alfa Romeo-Fiat, 3M, IBM (US, Europe), Cummins (No., So. America), Guentner - (Hungary, Germany),  Ricoh – Japan . . .




Health Care


Premier, Inc., Bronson Healthcare, SSH Healthcare Saudi Arabia, Association of Private Hospitals of Malaysia, International Society for Quality in Health Care . . .




Education


US Army Management Staff College, Bahrain Polytechnic, Global Indian International School, University Teknologi Mara, Malaysia, Webster University, Singapore Ministry of Education, Fiji National University . . .




Core Competencies:




Assessment


Assessed management systems of 1,000+ organizations in 35+ countries;
Invited to assess 30+ national quality/excellence award winners since 2007




Training


1,000+ seminars, workshops, assessment training sessions in 30+ countries with 20,000+ participants, 1,000+ CEOs/organization leaders trained
Approximately 2,000 national award assessors trained in several countries




Presenter


Keynote speaker, conference and in-house presenter with a direct and practical style




Improvement Acceleration


Collaborative development and implementation of integrated processes and systems as learned from the master: Dr. Armand Feigenbaum